Online Payment Options

BY eCHECK

Enter your bank account information once and only once — the 9-digit routing number, account number and account name on one of your checks. You can use electronic checks for single or recurring payments (see AutoPay) and the banks handle them like paper checks. And there’s no limit on the transaction.

No Transaction Fee

BY CREDIT/DEBIT CARD

We accept VISA, MasterCard and Discover, and VISA and MasterCard debit cards. There is a $500 per transaction limit. If your water is about to be turned off, call Customer Service at 619.466.0585 and provide the confirmation number from the transaction.

$3.95 Transaction Fee

Pay once without creating an online account.

Open an Online Account

About 30 percent of Helix customers pay their water bill online — many from a phone or tablet. Manage your account online and enjoy the conveniences below at your fingertips 24/7. You can also read and print bills and inserts, check your payment history and analyze your water use.

PAY BY TEXT MESSAGE

We text you a reminder and you text us a payment. Setting it up is easy — follow these links:

  • Login
  • Payment Options
  • Make a Payment
  • Make an Online Payment
  • My Profile
  • Pay by Text

PAY BY EMAIL

Get reminders and payment confirmations in your inbox. Setting it up is easy — follow these links:

  • Login
  • Payment Options
  • Make a Payment
  • Make an Online Payment
  • My Profile
  • Paperless

SET UP AUTOPAY

Schedule future water bill payments or have us debit your checking or savings account the day your payment’s due (or up to 3 days prior for some banks). You’ll receive your water bill just like you do now. When you sign up for AutoPay, continue paying your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.

USE YOUR BILL PAY SERVICE

We accept payments from banks’ online payment services. But ask your bank how they handle these transactions. Some still mail paper checks, which can delay your payment up to a week. Avoid this method of payment if your account is near due or near shut-off.

Enjoy the convenience of pay by text, eBills or AutoPay.

Offline Payment Options

We accept personal, cashier’s and traveler’s checks, credit and debit cards, money orders and cash payment.

BY MAIL

Mail payment to:
Helix Water District
7811 University Avenue
La Mesa, CA 91942

BY PHONE

Call 855-276-8053

$3.95 Transaction Fee

BUSINESS HOURS

We’re open 8:30am to 5:00pm, Monday through Friday.

AFTER HOURS

Use the dropbox in our parking lot.

Helix Administration Office

Setting standards of excellence in public service.

We are responsible for the safety, quality and reliability of the drinking water for over 273,000 people in San Diego's East County.

© 2017 Helix Water District

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