Pay Your Bill
Our new Customer Self Service System launched November 16th.
Thank you for your patience during the transition.
More payment options, lower transaction fees and a simple way to manage your account.
Pay bill from your bank account
Pay with an electronic check (eCheck). Banks handle electronic checks in the same way they handle paper checks and there is no transaction fee. Make single or recurring payments (see Sign up for AutoPay). You will need the routing number, account number and name on the account from one of your paper checks:
Pay bill with a credit/debit card
We accept VISA, MasterCard, Discover and American Express credit cards, and VISA and MasterCard debit cards. There is a $3.95 transaction fee from Official Payments, our service provider. If your water is about to be turned off, call Customer Service at 619.466.0585, tell them you made a payment and provide the confirmation number from the transaction.
Use your bill pay service
Helix accepts payments from the bill pay services offered by customers’ own banks and investment managers. We typically receive electronic payments in 24-72 hours, while mailed payments take longer.
Manage your account
Use the Customer Self Service system to:
- Update your account information
- Read our bill inserts
- See your payment history
- Monitor your water use
- Estimate your bill
Sign up for AutoPay
Opt to have Helix automatically deduct the amount owed on your water bill from your checking or savings account on the due date, or up to three days prior depending on your bank. We will continue to mail your water bill as usual or email it if you sign up for eBill. After you sign up for AutoPay, continue to pay your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.
Go paperless with eBill
Once you are registered on our Customer Self Service (CSS) system you can sign up for eBill, and get your water bill in your inbox, not your mailbox. It’s a free service, good for the environment and if you are the one who files the bills at home, good for you, too.
Pay by Phone
To use our automated Pay-by-Phone system, follow the instructions in the upper right corner of your bill statement.
Pay by Mail
We accept personal, cashier’s and traveler’s checks, and money orders in the mail at: Helix Water District, 7811 University Avenue, La Mesa CA 91942
Pay at Helix
Our Administration Office is located at 7811 University Avenue in La Mesa (Map).
Pay in Person
We are open 8:30am-5:00pm, Monday-Friday. We accept cash or check, or a credit/debit card at our self-serve kiosk (fee applies).
Pay After Business Hours
We have a drop box in the parking lot. Deposits after 4:30pm are posted to accounts the next business day.
Pay with Moneygram
We offer payment services at any MoneyGram location in our service area and around the world. There is a $1.79 transaction fee. Enter your zip code on the MoneyGram website to find the location nearest you.
Billing Schedule (Residential)
Helix bills customers every two months. Call Customer Service at 619.466.0585 if you have a question or need assistance.
DAY 0 / Bill Date
DAY 21 / Payment Due Date
DAY 24 / Payment Delinquent
We mail a past due notice and copy of the bill to customer 3-8 days after the payment due date and add a late payment charge equal to 5% of the bill (up to $35.00) to a past due bill. A second notice is delivered to customer by phone call or mailed postcard 7-10 days after past due notice.
DAY 37 / Water Turn Off Pending
We call the customer prior to turning off the water.
DAY 42 / Water Subject to Turn Off
We may turn off all of customer’s accounts and may remove meter(s). To restore service, customer must pay accrued charges and delinquent fees. If meter was removed, customer must pay for reinstallation and/or any fees necessary to bring the meter back into service.
If You Question Your Bill
If you disagree with the validity or accuracy of a bill, start by notifying Customer Service prior to the payment due date. If Customer Service cannot resolve the dispute, the General Manager may designate a Review Manager.
If you are not satisfied with the Review Manager’s determination, you have seven calendar days to request an appearance and review with the Board of Directors. The Board’s decision is final.
Service continues while a bill is contested. To continue service after a decision is made, pay all charges and penalties within seven days of the decision, or by the contested bill’s due date, whichever is later. Please see Helix’s Policies and Procedures for detailed information on billing, rates and fees.