Pay online, by mail or drop by our office
Mobile and online payments are now
easier than ever with Invoice Cloud.
Pay by text message
We text you a reminder, you text us a payment
Pay by email
Get reminders and payment confirmations in your inbox
Pay by phone
With a credit/debit card
$3.95 transaction fee, $500 per transaction limit
With an eCheck
Enter your bank account information once and only once. No transaction fee, no transaction limit.
Everything in one place
Create an account and you can view and print bills, bill inserts and past payments, and schedule future payments.
Pay once without creating an online account
Enjoy the features of an online account
Sign up for eBill and get your bill in your inbox. You’ll save trees and your valuable time.
We can automatically deduct your water bill payment from your checking or savings account on the due date (or up to 3 days prior depending on your bank). You’ll still receive your water bill by mail or email. When you sign up for Autopay, continue to pay your bills until you receive a bill stub that says “AUTOPAY-DO NOT PAY”.
Manage your account
Use the Customer Self Service system to:
- Update your account information
- Read our bill inserts
- See your payment history
- Monitor your water use
- Estimate your bill
Pay with a credit/debit card
We accept VISA, MasterCard and Discover, and VISA and MasterCard debit cards. There is a $3.95 transaction fee and a $500 per transaction limit. If your water is about to be turned off, call Customer Service at 619.466.0585, tell them you made a payment and provide the confirmation number from the transaction.
Pay with an eCheck
Use your bill pay service
We accept payments from your financial institution’s online payment service. However, some banks continue to mail paper checks in the mail, which means it could take up to one week for us to receive your payment. Please check with your financial institution for more information on timing. Because of the possible time delay, if your account is near due or shut-off status we do not recommend this method of payment.
Sign up today for eBills or Autopay and we’ll enter you in the sweepstakes for an iPad Mini.
Pay by mail or drop by our office
We’re located at 7811 University Avenue in La Mesa (see map)
Personal, cashier’s and traveler’s checks, plus money orders. At our office, we also accept cash and credit/debit cards.
Pay by mail
Send to Helix Water District
7811 University Avenue
La Mesa, CA 91942
Monday thru Friday
In parking lot. Payments made after 4:30pm are credited to your account the next business day
Helix Administration Office
Billing Schedule (Residential)
Helix bills customers every two months. Call Customer Service at 619.466.0585 if you have a question or need assistance.
DAY 0 / Bill Date
DAY 21 / Payment Due Date
DAY 24 / Payment Delinquent
We mail a past due notice and copy of the bill to customer 3-8 days after the payment due date and add a late payment charge equal to 5% of the bill (up to $35.00) to a past due bill. A second notice is delivered to customer by phone call or mailed postcard 7-10 days after past due notice.
DAY 37 / Water Turn Off Pending
We call the customer prior to turning off the water.
DAY 42 / Water Subject to Turn Off
We may turn off all of customer’s accounts and may remove meter(s). To restore service, customer must pay accrued charges and delinquent fees. If meter was removed, customer must pay for reinstallation and/or any fees necessary to bring the meter back into service.
If You Question Your Bill
If you disagree with the validity or accuracy of a bill, start by notifying Customer Service prior to the payment due date. If Customer Service cannot resolve the dispute, the General Manager may designate a Review Manager.
If you are not satisfied with the Review Manager’s determination, you have seven calendar days to request an appearance and review with the Board of Directors. The Board’s decision is final.
Service continues while a bill is contested. To continue service after a decision is made, pay all charges and penalties within seven days of the decision, or by the contested bill’s due date, whichever is later. Please see Helix’s Policies and Procedures for detailed information on billing, rates and fees.