Interruptions in Water Service
We work 24/7 to turn the water back on as quickly as possible
What Stops Water Service
Relocating the water system for road, sewer and storm drain construction
Replacing each piece of our system at the end of its useful life
Connecting new homes and buildings to the water distribution system
Identifying and repairing leaks quickly is critical to avoid water loss
We communicate with customers months in advance of large projects, and provide 48 hour notice for small projects — an automated phone call and/or notice on your door. We will explain when construction begins and ends, when water will be turned off, interim water supply options, and vehicle access.
Our pre-construction notices include the name of the onsite project manager and their cell phone number. This person is your first point of contact and it is their responsibility to answer your questions, address concerns and respond to issues.
Customer water needs peak in the morning and evening, so we do our best to turn the water off after you leave for work and school, and have it back on when you return home. With large projects, we plate excavations and secure the site for overnight safety.
Helix crews respond immediately and repair main breaks 24/7 to minimize service interruptions. Customers affected by the break are notified by an automated telephone call and/or a knock on the door by a crew member and informed when service is restored.
Interim Water Supply
If repairs are expected to take long and/or extend into the morning or evening hours when demand for water is highest, Helix may provide a tanker truck(s) with drinking water for customers, pets and animals. Customers must bring their own containers to fill.
We encourage you to include at least 5-10 gallons of bottled water with the emergency response kit in your home or vehicle. FEMA recommends that everyone be prepared for the first 72 hours after a natural disaster.