Open or Close a Helix Account

It’s easy to do online or over the phone

Welcome to Helix Water District. We provide drinking water for 270,375 people in the communities of La Mesa, Lemon Grove, El Cajon and Spring Valley and in areas of Santee, Lakeside and San Diego County.

Start Service

Call 619-466-0585 or apply for service online
Customer Service is open Monday-Friday, 8:30am to 5:00pm

All new customers

Opening an account with Helix is simple — give us a call or go online 24/7. We need a service address, mailing address and contact information.

Give us 24 hours

Request service at least 24 hours in advance. The 24 hours begin at 8:30am the next morning for requests submitted online or after 5:00pm.

Choose a weekday

We turn on new accounts Monday through Friday, excluding holidays, and you don’t need to meet us since your water meter is outside.

Pay account set-up fee

We will add the $25.00 account set-up fee to your first water bill so that, right now, you can focus on unpacking and settling in.

Stop Service

Call 619-466-0585 or login to our Customer Self Service System and submit a service request
Customer Service is open Monday-Friday, 8:30am to 5:00pm

Closing Bill

After you submit a request to stop service, Helix staff read your meter and send you a closing bill. As with regular water bills, payment is due within 21 days.


Unpaid Balance

If an unpaid balance remains after 21 calendar days, we send written notification that collection steps are pending and that we will turn off your other active accounts if the balance is not paid.

Meter Removal

If the account is not reopened within one year of the closing date, we may remove the meter, and require a meter reinstatement fee.

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