On Friday, a Helix customer reported to our customer service department that she received a couple of phone calls from someone wanting her credit card information so they could lower her interest rates. The Caller ID on the customer’s phone identified the caller as Helix Water District.
These calls are not coming from Helix Water District. Under no circumstances will a Helix employee call you and ask for your credit card number.
According to the Federal Trade Commission, technology makes it easy for scammers to fake the caller ID information you see on your phone, so the name and number you see aren’t always real. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine.
If you receive a similar call:
– Do not provide any personal information — hang up the phone
– Please inform Helix’s customer service department at 619-466-0585