Helix Water District approves 2020-21 budget with a 0.4 percent increase

Helix Water District approves 2020-21 budget with a 0.4 percent increase

On April 1, the board voted to freeze water rates through the end of 2020, and adopted a budget on June 3 that limits spending in fiscal year 2020-21.

District costs next year, including operations and maintenance, water purchases and capital projects, are increasing by just 0.4 percent or $382,000.

“We all agreed that we needed to help customers struggling financially with the pandemic,” said Helix Board President Mark Gracyk.

The fiscal year 2020-21 budget is the result of our continuous focus on cost effectiveness and the benefit of  local rainfall. Spring showers in March and April reduced customer water use and reduced the district’s imported water purchases by delivering 4,370 acre feet of local water. Our local water will reduce next year’s imported water purchases by $4.6 million.

Read the 2020-21 Budget

Related Posts

Helix employees continue working to serve our customers

Helix employees continue working to serve our customers

Having access to clean and reliable water is more important than ever. As an essential service provider, our staff has continued working throughout the pandemic to ensure the safe delivery of water for your daily needs.This includes taking prudent and preventative...

eBills are like having a personal assistant

eBills are like having a personal assistant

When you enroll in Helix’s eBills service, we stop mailing you printed bill statements, and we start posting an electronic version of your bill statements online. If you’re concerned that without a printed statement you might forget to pay your bill, don’t worry. Set...

Helix employees continue working to serve our customers

Helix employees continue working to serve our customers

Having access to clean and reliable water is more important than ever. As an essential service provider, our staff has continued working throughout the pandemic to ensure the safe delivery of water for your daily needs.

This includes taking prudent and preventative action to protect workers, ensure water quality and assist our customers throughout this crisis. Helix suspended water shutoffs two weeks before a California executive order prohibited water providers from issuing water shutoffs for non-payment. We also have temporarily removed late fees for water bills.
Our staff has continued to demonstrate that they can adapt to the changing environment while still providing the same level of customer service as before.

Since late March, the district’s administrative staff has been working remotely or working on a rotating schedule to minimize physical contact. The district’s lobby remains closed to the public, but our Customer Service team is available to assist customers during business hours. Although many of our staff is working from home, we continue to process payments, support district activities, keep projects moving forward and communicate with each other and our customers.

Image shows a screenshot of a virtual board meeting.

Like many other public agencies, we have shifted our board meetings to an online video format. Members of the public are encouraged to participate by using the phone number and meeting ID posted with each board agenda.

Our field crews are still maintaining thousands of individual components of our infrastructure that are vital to keeping the water flowing for our customers. Many are using their vehicles as a mobile office, working off their laptops and handling business over the phone. Those that have to work in teams are working to maintain a safe space. Our crews are disinfecting shared vehicles and equipment, socially distancing whenever possible and wearing proper facial protection.

Image shows Helix employee in a trench.
Image shows Helix employee using an excavator.

Our water quality and treatment staff are reporting to work on rotating schedules to ensure that the water moving through our treatment plant and distribution continues to meet all water quality standards. Lake Jennings remains closed to the public and staff is at work maintaining and improving reservoir facilities.

These are trying times, but Helix continues its mission and dedication to excellence in public service. For updates and to learn more about the district’s Coronavirus response efforts, please visit hwd.com/ coronavirus-updates

eBills are like having a personal assistant

eBills are like having a personal assistant

When you enroll in Helix’s eBills service, we stop mailing you printed bill statements, and we start posting an electronic version of your bill statements online. If you’re concerned that without a printed statement you might forget to pay your bill, don’t worry.

Set up paperless billing at hwd.com and we’ll send you two email alerts. We send the first alert when your online statement is posted, and the second alert 21 days later, when your payment is due. It’s like you have a personal assistant making sure you’re never late. Click on the link in the emails and your bill statement appears on your screen.

Getting started is easy. First, open an online account. Then, sign up for paperless billing.

1. Open your online account

  1. Click the Log In button in the menu on hwd.com
  2. Click on Register
  3. Enter the account number and the last name or business name for your Helix account
  4. Choose a password and your email address

We’ll show you how

2. Sign up for eBills

  1. Click the Log In button in the menu on hwd.com
  2. Complete the log in to your online account
  3. Click on your account
  4. Click on Paperless Billing in the gray menu on the left
  5. Click “Yes” for paperless
  6. Click on the green button to save your changes
  7. Click confirm in the email we send you

We’ll show you how

Watch: New Series on East County’s Water History

Watch: New Series on East County’s Water History

In our semi-arid region, the delivery of water shaped our past and still determines our future.

We’re excited to release a two-part video series highlighting the evolution of our local water system and the formation of the district. This engaging series – with rarely seen photos – tells our story dating back to east county’s beginnings. 

Part One begins in 1885, when visionary leaders developed a plan to deliver water to a rapidly growing city. Learn about the construction of a 34-mile wooden flume that delivered water from the Cuyamaca Mountains to our local towns and farms, the roles Colonel Ed Fletcher and James Murray played, and how the water system went from a private investment to public ownership.

Watch Part One and Part Two of Helix History, and see how water continues to shape our future. 

To learn more about our history, join us on January 25, 2020, for Helix Water Talks: Then and Now – where we will dig deeper into our past and share our collection of historical photography and artifacts.  

Register today

How We Invest Water Rates

How We Invest Water Rates

Helix Water District publishes a budget each summer as a plan for the year ahead, and we produce an annual report each fall to summarize the year behind us. Our annual report serves as a historical record for the district, and as an accounting to our customers. Our Fiscal Year 2018-19 Annual Report shows how we invested water rates last year, the benefits customers received, and how we controlled costs. And we designed the report to be easy to read — with more photos and charts than text — to encourage customers to take a look. Please do.

Browse Our Fiscal Year 2018-19 Annual Report

Serving our communities

Serving our communities

You know Helix Water District as your local water provider who delivers drinking water to your homes and businesses every day.

Did you also know that we have over 100 years of commitment to serving our customers as a local public agency?

Our staff and board members are dedicated to providing safe, reliable and affordable drinking water to the communities we serve. Each day, on average Helix delivers 27 million gallons of water to over 274,000 people. We have a deep history with our customers, a commitment to excellence, leadership in regional planning and perseverance with everything we do. Watch our three-minute video and get to know us better.