eBills are like having a personal assistant

eBills are like having a personal assistant

When you enroll in Helix’s eBills service, we stop mailing you printed bill statements, and we start posting an electronic version of your bill statements online. If you’re concerned that without a printed statement you might forget to pay your bill, don’t worry.

Set up paperless billing at hwd.com and we’ll send you two email alerts. We send the first alert when your online statement is posted, and the second alert 21 days later, when your payment is due. It’s like you have a personal assistant making sure you’re never late. Click on the link in the emails and your bill statement appears on your screen.

Getting started is easy. First, open an online account. Then, sign up for paperless billing.

1. Open your online account

  1. Click the Log In button in the menu on hwd.com
  2. Click on Register
  3. Enter the account number and the last name or business name for your Helix account
  4. Choose a password and your email address

We’ll show you how

2. Sign up for eBills

  1. Click the Log In button in the menu on hwd.com
  2. Complete the log in to your online account
  3. Click on your account
  4. Click on Paperless Billing in the gray menu on the left
  5. Click “Yes” for paperless
  6. Click on the green button to save your changes
  7. Click confirm in the email we send you

We’ll show you how

Watch: New Series on East County’s Water History

Watch: New Series on East County’s Water History

In our semi-arid region, the delivery of water shaped our past and still determines our future.

We’re excited to release a two-part video series highlighting the evolution of our local water system and the formation of the district. This engaging series – with rarely seen photos – tells our story dating back to east county’s beginnings. 

Part One begins in 1885, when visionary leaders developed a plan to deliver water to a rapidly growing city. Learn about the construction of a 34-mile wooden flume that delivered water from the Cuyamaca Mountains to our local towns and farms, the roles Colonel Ed Fletcher and James Murray played, and how the water system went from a private investment to public ownership.

Watch Part One and Part Two of Helix History, and see how water continues to shape our future. 

To learn more about our history, join us on January 25, 2020, for Helix Water Talks: Then and Now – where we will dig deeper into our past and share our collection of historical photography and artifacts.  

Register today

How We Invest Water Rates

How We Invest Water Rates

Helix Water District publishes a budget each summer as a plan for the year ahead, and we produce an annual report each fall to summarize the year behind us. Our annual report serves as a historical record for the district, and as an accounting to our customers. Our Fiscal Year 2018-19 Annual Report shows how we invested water rates last year, the benefits customers received, and how we controlled costs. And we designed the report to be easy to read — with more photos and charts than text — to encourage customers to take a look. Please do.

Browse Our Fiscal Year 2018-19 Annual Report

Serving our communities

Serving our communities

You know Helix Water District as your local water provider who delivers drinking water to your homes and businesses every day.

Did you also know that we have over 100 years of commitment to serving our customers as a local public agency?

Our staff and board members are dedicated to providing safe, reliable and affordable drinking water to the communities we serve. Each day, on average Helix delivers 27 million gallons of water to over 274,000 people. We have a deep history with our customers, a commitment to excellence, leadership in regional planning and perseverance with everything we do. Watch our three-minute video and get to know us better.