Your Water Quality

Helix wants to reassure the east county residents, businesses and public institutions we serve that Coronavirus (Covid-19) has no impact on the safety and quality of their tap water.

Our water treatment process includes disinfecting the water with ozone to chemically deactivate and physically remove viruses, bacteria and other organisms. Coronavirus (COVID-19) is susceptible to ozonation. We collect and analyze 200 water samples a day to ensure the effectiveness of our treatment process and the safety of our drinking water.

It is also important to note that there is no evidence that Coronavirus is transmitted through water. Coronavirus is a respiratory, or airborne, illness — like the flu — and neither are spread through tap water.

Your Water Reliability

We are doing everything we can to protect the health of our staff to ensure the reliability of your water service. In addition, we stopped all maintenance-related water shutoffs over the next two weeks, with the exception of private development projects and school projects that must be completed during spring break. Project schedules are subject to change. Water will be available to customers impacted by these projects.

Our Lobbies Are Closed — How to Pay Your Water Bill

Out of concern for our customers and staff, we have closed our administration office lobby in La Mesa and our operations center lobby in El Cajon until further notice. If you need assistance, please call Customer Service at 619-466-0585. If you pay your water bill in person, please use one of these alternative payment methods.

Use our payment dropbox
We accept cash, checks and money orders in our payment dropbox, which is located in the parking lot at our administration office at 7811 University Avenue in La Mesa. Write your name and address number on an envelope, seal your payment inside and drop the envelope in the dropbox during business hours.

Pay online
Click Log In in our main menu and One Time Pay on our customer self service portal. Pay from your checking account or with a credit/debit card. Our Ultimate guide to paying your water bill online provides step-by-step instructions and videos.

Pay by phone
Call 855-276-8053

Mail a check
Mail your payment to:
Helix Water District
7811 University Avenue
La Mesa, CA, 91942

Board Meetings

During this time, board members may participate in board and committee meetings by conference call.  Helix customers and the public can still attend  meetings in person, in our boardroom, and hear all board members.  Agendas are posted on our website homepage and on our board meetings webpage.

How Helix customers and employees can protect themselves and each other

Stay home when you’re sick
If you have a fever, cough, sore throat, nasal congestion or shortness of breath, please stay home.

Wash your hands frequently
Use an alcohol-based hand sanitizer or wash with warm, soapy water for at least 20 seconds.

Clean frequently-touched surfaces
Use cleaning sprays and disinfectant wipes on door handles, countertops, telephones and keyboards.

Cough or sneeze into your elbow
Cover your mouth and nose.

Learn more about Coronavirus
We recommend monitoring the Centers for Disease Control and the County of San Diego for the latest news and updates.

Questions

Please call Customer Service at 619-466-0585.