Last month we launched our first ever financial customer assistance program to help customers impacted by the COVID-19 pandemic, and we have good news. We are helping those in need and we still have funding to help even more.
The Helix Helps Customer Assistance Program offers a one-time credit of up to $300 to help Helix single-family residential customers who are behind on their water bill and can demonstrate loss of income due to the pandemic.
Because the district is legally prohibited from using water rates to assist customers, the board dedicated $500,000 from surplus land sales to fund the program. The Helix Helps Customer Assistance Program is expected to assist at least 1,400 households in need.
Helix Water District partnered with a local nonprofit, Home Start, to administer the program. Customers can apply directly through Home Start at home-start.org.
Customers who apply will need to provide documentation that their household experienced a loss of income directly related to COVID-19. The full list of criteria and required documentation is available at home-start.org. Please note that assistance is available on a first-come, first-served basis. Home Start will contact applicants based on when they received their application.
In March 2020, the Helix board voted to suspend late fees and shutoffs for nonpayment. The Helix Helps Customer Assistance Program is just one more way that Helix is working to support our customers in need.
Please share this program with friends, family, neighbors and anyone financially impacted by the pandemic.