Having access to clean and reliable water is more important than ever. As an essential service provider, our staff has continued working throughout the pandemic to ensure the safe delivery of water for your daily needs.
This includes taking prudent and preventative action to protect workers, ensure water quality and assist our customers throughout this crisis. Helix suspended water shutoffs two weeks before a California executive order prohibited water providers from issuing water shutoffs for non-payment. We also have temporarily removed late fees for water bills.
Our staff has continued to demonstrate that they can adapt to the changing environment while still providing the same level of customer service as before.
Since late March, the district’s administrative staff has been working remotely or working on a rotating schedule to minimize physical contact. The district’s lobby remains closed to the public, but our Customer Service team is available to assist customers during business hours. Although many of our staff is working from home, we continue to process payments, support district activities, keep projects moving forward and communicate with each other and our customers.
Like many other public agencies, we have shifted our board meetings to an online video format. Members of the public are encouraged to participate by using the phone number and meeting ID posted with each board agenda.
Our field crews are still maintaining thousands of individual components of our infrastructure that are vital to keeping the water flowing for our customers. Many are using their vehicles as a mobile office, working off their laptops and handling business over the phone. Those that have to work in teams are working to maintain a safe space. Our crews are disinfecting shared vehicles and equipment, socially distancing whenever possible and wearing proper facial protection.
Our water quality and treatment staff are reporting to work on rotating schedules to ensure that the water moving through our treatment plant and distribution continues to meet all water quality standards. Lake Jennings remains closed to the public and staff is at work maintaining and improving reservoir facilities.
These are trying times, but Helix continues its mission and dedication to excellence in public service. For updates and to learn more about the district’s Coronavirus response efforts, please visit hwd.com/ coronavirus-updates