Meter & Connection
YOUR WATER METER
Does your meter look different? Some Helix customers have a Digital Meter Register. Your meter is the same as other meters, but your display only shows digital numbers. Click here to learn how to read your meter.
When we read your meter, we record the numbers on the white background—these are whole units. The current read for this meter is 2,765 units. We subtract the prior read, taken two months ago, from the current read to calculate your water bill. Watch the video to learn more.
1 time around = 7.48 gallons = 1 cubic foot of water use
100 times around = 748 gallons = 1 unit of water use
Low Flow Indicator
This is the blue dial on the meter face (yours may be a different color).
If you are not using water anywhere on your property and the low flow indicator is moving, you may have a leak.
TURN OFF VALVE
A backflow assembly prevents the flow of water from a customer’s property into our water distribution system. They are required for businesses, apartment and condominium complexes, and homeowners who have a well, pond, fire sprinkler system or pumped graywater or rainwater system.
Annual Testing Requirement
Annual testing of backflow assemblies is required by the State of California Code of Regulations, Title 17, and Helix’s Policies and Procedures, Section 5.3.
We’ll send you a reminder notice 30 days prior to your testing due date and we’ll include a pre-filled Field Testing and Maintenance Report for your tester to complete.
Backflow prevention assembly testers must be industry certified and approved by Helix before testing in our service area.
Cross Connection Control
INSTALL A FLOW SENSOR
Also known as smart leak detectors, flow sensors are devices that monitor your water use in real time and notify you of your daily consumption, high usage and possible leaks.
What they do
These devices sync to your smartphone and alert you if there is high consumption or a leak at your property. This can help protect your home from expensive leaks and give you the information you need to manage your daily water use.
Which type of device do you need?
There are two different types of smart leak detectors available to you: external devices and in-line devices. External devices are easy to install, but can’t shut your water off if there is a large leak. In-line devices can automatically shut off your water during a large leak but these devices cost more. In addition, in-line devices are more difficult to install and may require you to hire a plumber.
Does it measure your irrigation?
The last thing to consider is if the device is able to measure outdoor water. This is important because half of the water a typical home uses is outdoors. If you use more water during the summer, then you will want a device that will measure your irrigation use. This way the device can alert you of faulty irrigation programming, broken sprinklers or outdoor leaks. When selecting a flow sensor or smart leak detector, make sure its install location meets all of your needs.
WHAT WE DO
Each one of us at Helix is committed to providing a safe, high quality and reliable water supply for the communities we serve
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