We are sharing two financial assistance programs for customers who have been financially impacted by the pandemic and need help paying their water bill.

AVAILABLE NOW: County of San Diego’s Emergency Rent and Utilities Assistance Program

The County of San Diego is offering an Emergency Rent and Utilities Assistance Program for low-income renters who are behind on their rent and utilities. Renters must have experienced a financial hardship directly or indirectly related to COVID from April 2020 through March 2021. For program eligibility and criteria, apply at SDHCD.org or call 858-694-4801.

The deadline to apply for the County of San Diego’s Emergency Rent and Utilities Assistance Program is Wednesday, March 31, 2021.

AVAILABLE IN APRIL: Helix Helps Customer Assistance Program

Starting April 5, 2021, Helix is funding a separate program that will support customers who may not meet the County of San Diego’s ERAP criteria.

Single-family residential customers who have been financially impacted by the pandemic and are behind on their Helix water bill may be eligible for our Helix Helps Customer Assistance Program. The program offers eligible participants a one-time payment of up to $300 on their Helix water bill.

Check back on April 5 for program details, including information on eligibility and how to apply. Customers can also visit hwd.fyi/help or call customer service at 619-466-0585 for program updates.

Together, we are getting through this pandemic. Please share this webpage and help a family member or neighbor find the resources and assistance they need. 

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