Rates and fees
Helix is a not-for-profit, local government agency formed in 1913. Unlike other government, we are not funded by taxes. We charge fees to recover the cost of the services we provide, and state law prohibits us from collecting a penny more.
Proposed rate adjustments effective May 1, 2021 and 2022
Attend the Community Meeting
Join the community meeting on Zoom.com on Thursday, April 8 at 6 p.m.
Meeting ID: 883 8738 4508
Join by Phone: 1-669-900-6833 or 1-253-215-8782
Attend the Public Hearing
Join the public hearing on Zoom.com on Wednesday, April 28 at 5 p.m.
Meeting ID: 867 8995 8872
Join by Phone: 1-669-900-6833 or 1-253-215-8782
Learn About Our Customer Assistance Program
The Helix board approved the Helix Helps Customer Assistance Program to assist single-family residential customers financially impacted by Covid-19.
Estimate Your Water Bill
Use our calculator to see your water bill before and after the proposed rate adjustments.
What we do
Video Transcript: Value of Service
Water is critical in everything that we do.
Water is life. You can’t survive without it during times like the pandemic that we’re in now currently. I think that our customers better understand the value of water, the essential need for that water. Especially when they need to wash their hands, they need to bathe clean surfaces during this difficult time and that just goes to the fact that we need to focus our efforts even more on being more reliable and assuring the customers that we’re providing them a clean safe source of drinking water.
It is an essential building block of what supports us here. It’s life-sustaining, it supports the economy not only in the big scheme of things in San Diego county but also supports the local economy. It supports the family structure within the community. You know, when I’m explaining this to my children it’s, you know, it’s important to recognize that every single drop of water they save ensures that in the future, when they turn on the faucet to brush their teeth or to take a shower, that there’s going to be water there and that matters.
You know I still don’t think people really fully appreciate the resource and how, how good you know a country like ours has it when it comes to water as a resource. I mean truly it’s still under a penny a gallon. You can buy a Starbucks you know, for three or four dollars. A cup of water is delivered 24/7 to your tap for less than a penny a gallon.
So, I think all too often because we don’t necessarily understand or see the inner workings of water delivery from the source water to your tap, we all too often take that process for granted. Or, if you really kind of thought about it each and every day how often you touch water, it’s absolutely a vital resource.
I think you could probably get by without power. But, if you turn your water off for 24 hours, you would really feel the difference when you turn on your tap.
As a customer of Helix Water District, you know it’s going to be safe, it’s going to be there 24/7, and it’s going to be clean and it’s going to taste great.
Video Transcript: System Upgrades
One of the things that is near and dear to our heart here at Helix is to make sure that our system is maintained on an annual basis.
If you don’t continually invest in the infrastructure, you end up within very aged infrastructure and service delivery can be interrupted.
It creates more emergencies where you’re reacting in a reactive state rather than in a controlled environment in a preventative maintenance state.
So that includes replacing our pipes. We have a pipe replacement program, whether it’s cast iron or other types of pipes in our system, that’s part of our annual capital improvement program. And then as part of our operating improvement program we exercise and turn our valves, as well as maintaining and cleaning our tanks and our pump stations.
We’re constantly evaluating our tanks like the one behind me. This tank was recently rehabilitated several years ago and the same with our pump stations, when they get old we replace them or rehabilitate them.
Obviously Helix Water District with long history has had a lot of improvements through technology and infrastructure over the years. One of those is our treatment plant process.
A treatment plant of this size is expensive. It’s a lot of infrastructure and it takes a lot of money and resources to keep it up and running. At Helix we’ve done extensive measures and evaluations to try to maintain operation and quality, while also implementing cost saving aspects. Examples include the SCADA system that you see behind us.
Technology is critical in what we do, day in day out. As technology advances, we’re always looking to see how we can incorporate that to improve our efficiencies from an operational perspective that can in effect keep our staffing levels down and keep the costs at a minimum to provide drinking water to the customer.
Not only do we invest in our infrastructure, such as pipelines and tanks and pump stations, we also invest in technology to improve how we bill for water, how we complete our GIS, our mapping systems within the organization.
Our mission at Helix is always to provide our customers at a reasonable cost, however our track record of never having a violation of the operation of this facility demonstrates that we will not compromise quality for cost.
2-Month Base Charge
Customers pay a base charge every two months whether or not water is used, because the base charge pays for fixed costs like customer service, engineering and construction, and debt service. The fee is prorated on a daily basis on a customer’s first and final bills.
$50.48 for a 5/8 inch meter
$50.48 for a 3/4 inch meter
$73.77 for a 1-inch meter
$131.97 for a 1.5-inch meter
$201.79 for a 2-inch meter
$422.95 for a 3-inch meter
$748.86 for a 4-inch meter
$1,528.72 for a 6-inch meter
$3,274.65 for a 8-inch meter
$10.26 for a 3/4 inch lateral
$13.68 for a 1-inch lateral
$27.35 for a 2-inch lateral
$54.70 for a 4-inch lateral
$82.04 for a 6-inch lateral
$109.39 for an 8-inch lateral
$136.74 for a 10-inch lateral
The commodity charge is a fee for each unit of water a customer uses, and it pays for purchasing water from the San Diego County Water Authority, the treatment process, energy to pump water and other volume-based costs. One unit of water is 748 gallons. Rates include the San Diego County Water Authority’s wholesale water rate increase.
0-14 Units of Water
$4.98 per unit
15-34 Units of Water
$5.82 per unit
35+ Units of Water
$7.24 per unit
$5.64 per unit
Government and Commercial
$5.70 per unit
Fee updates for 2021 are shown below.
$36.00 for returned payments
$28.00 for a service call
$51.00 for a same-day service call
$16.00 for a 48-hour notice
$28.00 for a meter shutoff
$28.00 for a meter unlock
$147.00 for an after-hours meter unlock
$122.00 for a meter reinstatement
$155.00 for a backflow noncompliance shutoff
$159.00 for metered, unauthorized water use
News, events and how-to articles
Be the first to know about construction, community events and more. We post links to our latest news on Facebook and Twitter, and we will use these platforms to communicate during emergencies, as well.