Earlier this week, a Helix customer reported that a person requested entry to their home to test their water due to a water quality concern.

These requests are not coming from Helix Water District. Our water continues to meet all federal and state drinking water standards.

Door-to-door impostors sometimes pose as utility workers to gain entry or access into unsuspecting victims’ homes. Imposters may claim they are a Helix employee or a contractor for Helix water. Helix does not contract with vendors to go inside your home. If you are ever unsure, ask to see the person’s Helix ID card; all of our employees carry one.

Help us keep our community safe and prevent these scams. If you experience a similar scam, please report it to Helix and call our customer service department at 619-466-0585.

Stay Connected

Be the first to know about construction, community events and more. We post links to our latest news on Facebook and Twitter, and we will use these platforms to communicate during emergencies, as well.