Start, Move, Stop

Need to start, move or stop your water service? You can call Customer Service or do it yourself online.

Start Service

Click on the button below to use our self-service portal now, or call Customer Service at 619-466-0585, Monday through Friday from 8:30am to 5:00pm.

Have Your Information Ready

All we need is a service address, mailing address and your contact information.

Choose a Weekday

We turn on new accounts Monday through Friday, excluding holidays, and you don’t need to meet us since your water meter is outside.

Give Us 24 Hours

Request service at least 24 hours in advance. The 24 hours begin at 8:30am the next morning for requests submitted online or after 5:00pm.

Pay Set-Up Fee

We will add the $28.00 account set-up fee to your first water bill so that, right now, you can focus on unpacking and settling in.

Click button, then click the Start Service link.

Move Service

Click on the button below to use our self-service portal now, or call Customer Service at 619-466-0585, Monday through Friday from 8:30am to 5:00pm.

Stop Service

Submit a request and a date to stop service at your current service address.

Start Service

Submit a request and a date to start service at your new address.

Choose a Weekday

We turn on new accounts Monday through Friday, excluding holidays, and you don’t need to meet us since your water meter is outside.

Give Us 24 Hours

Request service at least 24 hours in advance. The 24 hours begin at 8:30am the next morning for requests submitted online or after 5:00pm.

Click button, log into your account, then click the Stop Service link.

Stop Service

Click on the button below to use our self-service portal now, or call Customer Service at 619-466-0585, Monday through Friday from 8:30am to 5:00pm.

Closing Bill

After you submit a request to stop service, we read your meter and send you a closing bill. As with regular water bills, payment is due within 21 days.

Unpaid Balance

If an unpaid balance remains after 21 calendar days, we send written notification that collection steps are pending and that we will turn off your other active accounts if the balance is not paid.

Meter Removal

If the account is not opened within one year of the closing date, we may remove the meter and require a meter reinstatement fee.

Click button, log into your account, then click the Stop Service link.

Stay Connected

Be the first to know about construction, community events and more. We post links to our latest news on Facebook and Twitter, and we will use these platforms to communicate during emergencies, as well.