Start or Stop Water Service

Opening an account with Helix is simple. All we need is a service address, mailing address and contact information. Go to our self-service portal now or call Customer Service at 619-466-0585, Monday through Friday from 8:30am to 5:00pm.

Choose a Weekday

We turn on new accounts Monday through Friday, excluding holidays, and you don’t need to meet us since your water meter is outside.

Give Us 24 Hours

Request service at least 24 hours in advance. The 24 hours begin at 8:30am the next morning for requests submitted online or after 5:00pm.

Pay Set-Up Fee

We will add the $26.00 account set-up fee to your first water bill so that, right now, you can focus on unpacking and settling in.

Click button, then click the Start Service link.

Close Account

Use our self-service portal now or call Customer Service at 619-466-0585, Monday through Friday from 8:30am to 5:00pm.

Closing Bill

After you submit a request to stop service, we read your meter and send you a closing bill. As with regular water bills, payment is due within 21 days.

Unpaid Balance

If an unpaid balance remains after 21 calendar days, we send written notification that collection steps are pending and that we will turn off your other active accounts if the balance is not paid.

Meter Removal

If the account is not opened within one year of the closing date, we may remove the meter and require a meter reinstatement fee.

Click button, then click the Stop Service link.