Take Our Survey November 1-20, 2017.

Helix is conducting a survey of residential customers November 1-20 and there are three ways to take the survey. If your current email address is on file with Helix, we are emailing a link to the survey to you. If we don’t have your current email address on file, you can click on the button below to take the survey. You may also request and complete a printed copy of the survey at the customer service counter in our Administration Office in La Mesa.

Our online survey has been designed to obtain the opinions and views of customers, and your participation will provide a unique perspective. The survey should take about 10 minutes to complete, depending on your answers, and you can click on the button below to begin.

To maintain the confidentiality and anonymity of all those participating in the survey, we have engaged an external research firm, Probe Research Inc., to conduct this survey on our behalf.  All of the answers you provide will be held in strict confidence by Probe Research only. Your responses will be combined with the responses of other customers, and will not be attributed to you personally.

If you have any questions or concerns, please do not hesitate to contact Mike Uhrhammer at 619-667-6270 or mike.uhrhammer@helixwater.org, or Probe Research Inc. at 1-877-538-5545 or probe@probe-research.com.

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