The safest way to pay bills in a pandemic is to stay home and do it online. Helix offers a variety of electronic payment (ePayments) options and two thirds of Helix customers use them to pay their water bill. The option we recommend the most, especially for customers trying ePayments for the first time, is eChecks. Here’s how they work.

What are eChecks?

eChecks are like paper checks, but easier, because you enter your checking account information just once in Helix’s customer self service portal and you’re good to go. No more check writing.

When you receive your water bill, you authorize payment with the click of a button. Then, we use your checking account information to start the transaction process. The payment is automatically withdrawn from your checking account, and the transaction is listed on your bank statement. eChecks are generally verified within 24 to 48 hours of initiating the transaction.

You can pay once, or enjoy the convenience of an online account

We offer both options.

Use our One Time Pay option to have a look around and kick the tires. Click Log In on hwd.com, then click One Time Pay on our customer self-service portal. There are no limits on the number of times you use the One Time Pay option, but you miss out on one of the best features of eChecks. When you use the One Time Pay option, we delete your checking account information after each transaction, so you have to reenter it each time.

If you want convenience, open an online account. We’ll save your bank account information so that you only have to key it in once, and we’ll maintain your payment history online so you can check it at any time.

The benefits of eChecks

The biggest benefit of eChecks — right now — is that you can pay your water bill without leaving your home. The all-the-time benefits are nice, too. No more writing checks and searching for a stamp, or waiting until the next day to go to the post office to buy stamps. With eChecks, you enter your bank account information once, and pay future water bills with the click of a button. Another benefit of eChecks is that your payment is confirmed in 1-2 days. No more wondering and worrying if your mailed check will arrive in time.

How to get started

Step one is to open an online account with Helix. 

  1. Click the Log In button in the menu on hwd.com
  2. Click on Register
  3. Enter the account number and the last name or business name for your Helix account
  4. Choose a password and your email address

Watch our Create an Account video

How to set up eChecks

  1. Click the Log In button in the menu on hwd.com
  2. Complete the log in to your online account
  3. Click on your account
  4. Click on Payment in the blue menu bar and Pay Online in the dropdown menu
  5. Select the bill you want to pay and click on the green button
  6. Click on the green button to proceed to checkout
  7. Click on New Bank Account
  8. Click on green button to continue
  9. Enter your bank account information
  10. Click on green button to review and approve payment

Too many steps? Don’t worry. It’s easier when you actually see it all on your computer screen (which is why we made an instructional video). You only have to enter your bank account information once. To pay future bills, simply choose this payment option and this information will already be there.

Watch our Pay With an eCheck video

In December, we upgraded our customer self service portal so that it displays correctly on any device, from a desktop computer to a smartphone. And, a few weeks ago, we posted the Ultimate Guide to Paying Your Water Bill Online so you can compare our ePayments options and learn about going paperless with eBills. We explain each option and provide step-by-step instructions and videos, like we did in this article.

Stay home, stay healthy and give eChecks a try. If you have questions or need assistance, call Customer Service at 619-466-0585.