We have three resources to share with customers who may be behind on their water bills. These resources can help customers pay off their overdue balances and avoid falling behind.

It will take just a few minutes to do.

Helix Helps Customer Assistance Program

The Helix Helps Customer Assistance Program offers a one-time credit of up to $300 to help Helix customers in single-family homes who are behind on their water bill and can demonstrate loss of income due to the pandemic.

Helix Water District partnered with a local nonprofit, Home Start, to administer the program. Customers can apply directly through Home Start at home-start.org

Customers who apply will need to provide documentation that their household experienced a loss of income directly related to COVID-19. The full list of criteria and required documentation is available at home-start.org. Please note that assistance is available on a first-come, first-served basis. Home Start will contact applicants based on when they received their application.

County of San Diego’s Emergency Rent and Utilities Assistance Program

The County of San Diego is offering an Emergency Rent and Utilities Assistance Program for low-income renters who are behind on their rent and utilities. Renters must have experienced a financial hardship directly or indirectly related to COVID between April 2020 and March 2021. For program eligibility and criteria, apply at SDHCD.org or call 858-694-4801.

Payment Arrangements

To avoid shutoff for nonpayment, call Helix customer service at 619-466-0585 and make payment arrangements. You can pay your past due balance in installments over a period of up to 12 months.


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