Your Connection

Your Water Service Line

Your water service line connects your property to our water distribution system. It’s a small, 5/8 or 3/4 inch diameter pipe for most homes and larger for buildings. There are three important devices on your water line — a water meter, turn-off valve and, for commercial customers, a backflow prevention device. You should know where they are and how to use them.

YOUR WATER METER

A water meter registers water that flows through it in the same way a vehicle’s odometer registers miles. The meter shown at left has registered a running total of 276,517 cubic feet of water use, or 2,765.17 units, since it was installed.

When we read your meter, we record the numbers on the white background—these are whole units. The current read for this meter is 2,765 units. We subtract the prior read, taken two months ago, from the current read to calculate your water bill. Watch the video to learn more.

Sweep Hand

1 time around = 7.48 gallons = 1 cubic foot of water use

100 times around = 748 gallons = 1 unit of water use

Low Flow Indicator

This is the blue dial on the meter face (yours may be a different color).

If you are not using water anywhere on your property and the low flow indicator is moving, you may have a leak.

TURN OFF VALVE

If you ever need to turn off the water to your home due to a pipe break or to perform repairs, use the turn off valve (it’s also called the consumer valve) in your meter box. The valve handle is on the house side of the meter. It’s shown in green here, but is actually bare metal. To turn off your water, move the handle clockwise a quarter turn until it is perpendicular to the water pipe. We recommend turning your valve off for a few seconds twice a year to assure that the valve is working properly.

BACKFLOW ASSEMBLY

A backflow assembly prevents the flow of water from a customer’s property into our water distribution system. They are required for businesses, apartment and condominium complexes, and homeowners who have a well, pond, fire sprinkler system or pumped graywater or rainwater system.

Annual Testing Requirement
Annual testing of backflow assemblies is required by the State of California Code of Regulations, Title 17, and Helix’s Policies and Procedures, Section 5.3.

Reminder Notice
We’ll send you a reminder notice 30 days prior to your testing due date and we’ll include a pre-filled Field Testing and Maintenance Report for your tester to complete.

Approved Testers
Backflow prevention assembly testers must be industry certified and approved by Helix before testing in our service area.

Tester’s List (Updated June 2017)

Questions
Cross Connection Control
Monday-Friday, 7:30am-3:30pm
crossconnection@helixwater.org
P 619-667-6224
F 619-599-8058

Setting standards of excellence in public service.

We are responsible for the safety, quality and reliability of the drinking water for over 273,000 people in San Diego's East County.

© 2017 Helix Water District

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